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Customer Support


Context Help

If you get lost inside our web hosting Control Panel, the very first thing you should do is press the Help button, which is visible on each page. A context menu will open. It includes elaborate info about all the actions that you can perform on that particular page. Each context menu shows up on the very same page so that you can swiftly get back to your work.

Video Tutorials

We have a wide variety of instructional video clips clarifying how to work with our hosting Control Panel. They're made for those of you who want to see how things are getting done rather than just reading articles. In this way, everyone can swiftly get to know our Control Panel by merely watching our step-by-step instructional video clips.

F.A.Q.

If you can't discover the solution you are looking for, have a glance at our comprehensive FAQ database, which includes questions asked by actual persons and offers real solutions. We frequently "revamp" our Frequently Asked Questions section with new Q&A's so as to cover all the new additions and innovations related to our web hosting platform.

Ticketing System

If you still can't find the solution you need in the FAQ database either, you can get in touch with our fantastic team of customer support engineers available 24/7/365 and ready to assist you with any question. Each trouble ticket you send will be replied to within sixty minutes (the average support ticket response time being just twenty minutes), so you will never have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 287906

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com